Your feedback is important.

While we’re confident our clinicians are the best in the business, we know that people are always learning and can make mistakes.

We’re keen to hear what we could have done better, and how we can provide the best possible services.

You can give us feedback, express a concern, or lodge a complaint to us via any of the following options:

  • Tell one of our employees
  • Visit us at our Head Office, 32 Burton Street, Cannington
  • Call us on (08) 6263 8623
  • Write to PO Box 616, Cannington WA 6987
  • Email
  • Click here to complete our online Feedback form or click here to download a PDF version of the Feedback form.

Alternately, you could go direct to the NDIS website.

If the matter has not been resolved to your satisfaction, you may wish to contact one of the following organisations. We can help you to contact them if you wish.

Citizen Advocacy
P (08) 9445 9991

Mental Health Advocacy Service
P (08) 6234 6300

Mental Health Law Centre
P (08) 9328 8012

NDIA Internal Review
P 1800 800 110

Ombudsman WA
P 1800 117 000

People with Disabilities (WA)
P (08) 9420 7279

NDIS Quality & Safeguarding Commission
P 1800 035 544

Health and Disability Services Complaints Office (HaDSCO)
P (08) 6551 7600