What to do if you’re feeling unwell
From time-to-time, everyone feels unwell.
At Superyou Therapy, the health and wellbeing of our clients – and our team – is our number one priority. So, if you are feeling unwell before your appointment, please follow the advice below.
We work with many people in the community, including those who are immunocompromised and vulnerable to illnesses. You can’t always tell if someone is immunocompromised, so we should be cautious if we are feeling unwell.
To download the ‘Guide to feeling unwell and cancelling appointments’ PDF, please click here.
I have an appointment this week, but I’m getting sick. What do I do?
It’s important that you let your therapist know before your appointment so they can offer you an alternative where possible. If your support person (someone who regularly attends your appointments) is also unwell, please inform us.
You can contact your therapist directly, or phone us on (08) 6263 8623 or email hello@superyou.org.au to reschedule your appointment.
What symptoms do I need to report?
Do not attend your appointment if you or your support person experience any of the following symptoms 2-4 days before your appointment:
- Cough, sore throat or a runny nose
- Nausea or vomiting
- Fever
- Diarrhoea
- Unusual rashes or skin conditions.
The symptoms above are guide only. If in doubt, please play it safe and reschedule.
How do I avoid a cancellation fee?
You need to provide at least 2 business days’ (48 hours) notice to avoid a cancellation fee. However, we know you don’t plan to be sick, and this isn’t always possible. If we need to charge for a cancelled session, we can offer the alternative billing activities:
- Convert the appointment to telehealth, where appropriate
- Use the time to complete therapy reports
- Use the time to develop resources such as therapy programs
To learn more about refunds, please visit our Service Agreement Terms & Conditions.
What happens if my therapist is unwell?
If this happens, we will contact you as soon as possible to reschedule your appointment. No charge is applied.
What happens if I attend an appointment while unwell?
We take your health and our own health very seriously. If we identify that you or your support person is feeling unwell, we will not proceed with the session. Further information regarding our Terms and Conditions of our service can be found on our website.
COVID-19
COVID-19 is still in our community and we need to continue to take precautions. As Superyou works in a disability setting, we are unable to attend an appointment within 7-days of a positive test or if symptoms persist. More information is available on the WA Government website.
Questions
Please contact your therapist directly for any non-urgent questions. You can also contact one of our team – please phone (08) 6263 8623 or email hello@superyou.org.au.
For more information on cancellations and refunds, please visit our Service Agreement Terms & Conditions.
Examples
The following examples help explain the information above.
