Job Detail

Client Relationship Officer

Superyou Therapy is a WA-based, NDIS and privately funded allied health provider that’s reimagining how therapy is delivered. At Superyou, we believe great client outcomes start with a great team - one that’s connected, supported, and inspired to do their best work - that’s where you come in. 

About the role

Impress from the very first hello as a Client Relationship Officer within our Client Success Team, playing a key role in welcoming clients to Superyou.

As a Client Relationship Officer, you'll guide clients through the enquiry, referral and onboarding process with empathy, efficiency, ensuring a smooth start to their journey with us. You understand how to balance process with people and always keep client experience front and centre. You will work closely with the Client Success, clinician and broader Superyou teams to support a seamless handover into Superyou services - so clients feel supported from day one.

As a crucial member of our team, you'll:

• Respond to enquiries with warmth, clarity and support
• Support referrals and onboarding with a client-first approach
• Communicate with internal teams to keep everything running smoothly
• Contribute to implementing and improving processes
• Provide support across the Client Success team managing phone enquiries, email inbox management and other location coverage as required
• Be part of a friendly and well supported team that makes a real difference from the first hello
• This role reports to the Team Leader, Client Success

Why Superyou!

• Competitive salary + superannuation Salary packaging up to $18,550 to maximise your earnings
• Enjoy 3 Superyou days per year, on top of personal and annual leave
• Collaborate with a diverse, multidisciplinary team Earn $3,000 through our industry-leading employee referral program for each successful clinician referral
• Participate in regular social and wellness events to stay connected and rejuvenated
• Access our internal reward and recognition platform to celebrate your achievements
• Benefit from flexible work arrangements to accommodate life's twists and turns
• Hybrid work arrangement working from home and in our Fremantle office

Let’s talk about you: 

• Strong experience in admin and customer service
• Australian Drivers Licence and reliable vehicle
• NDIS Worker Screening Check, or willingness to obtain it
• Industry experience is well regarded, but not essential

Does this sound like your next career move? Click “Apply for this job” and upload your CV today at career@superyou.org.au

At Superyou, diversity and inclusion are part of our DNA. We encourage applications from people with disabilities, First Nations Peoples, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds. Even if you don’t meet all the criteria, we’d still love to hear how you can bring your unique value to our team.

Together, let’s reimagine what’s possible.